Contact
Last updated
You can find shipping details here
We do not provide medical advice via email (the law prohibits it)
We provide customer service only through our email. We do not have a hotline. No personal pickup (we do not have products at our headquarters). We reply to 95% messages within 24 hours.
Before you write to us, read the most frequently asked questions.
Where can I track my package?
You will receive 2 separate emails.
One with an invoice and package number for tracking.
The second with confirmation of the change of the status of the order to "Completed". There will be information about the courier and package number.
Alternatively, you can log into your account, where you will see the package number for tracking in addition to the order details. (No later than 24 working hours after placing the order)
When will you send my package?
For orders placed by 11:00 a.m. Polish time, packages are shipped the same day.
Orders with cash on delivery or manual bank transfer payment must be manually approved, so it is possible that the order will be shipped a day later.
If you want express automatic shipping then pay in advance by automatic payment method.
Do we ship to your country? Where can I find shipping information?
Yes, you can find the details here:
The package is late what to do?
We ship 99% packages on time. If you have received a tracking number and the order has a status of "Completed" it means that we have passed the package to the courier.
Delays can arise on the part of the courier , especially on international routes. If the status of the package does not change for 6 or 7 days it means that there is something wrong with the package and then please contact us. If the package does not move for 3 days then sometimes it is normal.
Am I sure to receive the package?
Without a shadow of a doubt, you will receive a package or a refund if it fails to arrive (no matter what the reason) up to 30 days after placing your order.
How to use a particular product?
We do not provide information on how to use our specific products. They are used in laboratory analysis.
Can an individual place an order with you?
Yes, none of the products we sell require licenses or permits to purchase in Poland and most other countries.
Can I pick up my order in person?
Mail order only. We do not have any physical location where the customer can come and talk to us or pick up the product.
You will receive 2 separate emails.
One with an invoice and package number for tracking.
The second with confirmation of the change of the status of the order to "Completed". There will be information about the courier and package number.
Alternatively, you can log into your account, where you will see the package number for tracking in addition to the order details. (No later than 24 working hours after placing the order)
For orders placed by 11:00 a.m. Polish time, packages are shipped the same day.
Orders with cash on delivery or manual bank transfer payment must be manually approved, so it is possible that the order will be shipped a day later.
If you want express automatic shipping then pay in advance by automatic payment method.
Yes, you can find the details here:
We ship 99% packages on time. If you have received a tracking number and the order has a status of "Completed" it means that we have passed the package to the courier.
Delays can arise on the part of the courier , especially on international routes. If the status of the package does not change for 6 or 7 days it means that there is something wrong with the package and then please contact us. If the package does not move for 3 days then sometimes it is normal.
Without a shadow of a doubt, you will receive a package or a refund if it fails to arrive (no matter what the reason) up to 30 days after placing your order.
We do not provide information on how to use our specific products. They are used in laboratory analysis.
Yes, none of the products we sell require licenses or permits to purchase in Poland and most other countries.
Mail order only. We do not have any physical location where the customer can come and talk to us or pick up the product.
info@bioevidencehub.com
GOOD PEPTIDES LIMITED LIABILITY COMPANY
TAX ID: 6372215326
REGON: 520496524
KRS: 0000934103
Address: 13 Spółdzielcza St., 32-300 Olkusz (no personal collection)